FAQs

We are not invited to displace or replace any family’s personal clergy, volunteer services, or weekly ceremonies. Rather, we act to broaden the support of Team Members, Residents, and Patients through regular weekly community and facility visits. The dedicated Chaplain Care Team builds one-to-one, personal and confidential relationships and does not promote a specific church or spiritual doctrine. The Chaplains are local to each community and facility to best understand the local culture and to help with connections to other support entities.

We save administrators and companies thousands of dollars and hundreds of hours as our comprehensive and turnkey approach includes identifying, hiring and training Chaplains, as well as providing continuing education, management, accountability, resources and Chaplain activity numbers to company management.

Personal life problems, wellness concerns, and overwhelming work challenges along with crises events are not specific to anyone. We all face them. We serve senior living communities across the US, and are blessed to deliver diverse male, female, multi-lingual Chaplain Care Teams to best serve each company location. Our Care Service is not a religious or “church at work” program, and Chaplains will not preach, promote a church or judge individual conduct or lifestyle. They will address life problems that negatively impact your people and your community. Chaplains will build relationships of trust and confidence with your Team Members, Residents and Patients so they feel comfortable discussing their concerns regarding marital, family, financial, aging parent, children, stress, death and dying, as well as serious illness or other sensitive issues. Since 1984, we have effectively operated with this proven approach, similar to hospitals and professional sports teams, in both private and public firms, and now serve in all 50 United States, Canada, and Mexico.

Of course, great Senior Living Communities and Skilled Nursing Facilities care about their people! Our Chaplain Care Teams are branded by the community they support, so our care reflects directly back to your leadership! Over the years of providing our services, we have found only 20% of employees will ever surface a sensitive, personal problem to management or leadership. If they do, most leaders do not possess the training and background of our Chaplains to effectively deal with the situation.

As leaders, the question becomes how can we best care for our Team Members as they give care to Residents and Patients? Our research has shown that being neutral from company operations eases the minds of Team Members and provides a level of confidence to use care made available to them by the company. While local clergy care about their community, they do not constitute a team, nor are they backed by over 1,700 Chaplains to help family members separated by geography, Team Members serving at multiple locations or traveling much with their work. In addition, company leaders and/or local clergy may not have adequate background, applicable workplace experience, ongoing coaching & mentoring, accountability or the professional training and continuing education modules our Chaplain Care Teams possess.

In the regular weekly visits to the community or facility, the Chaplains will connect with available Residents and Patients, many times visiting during meal and group activities times. Through key Team Members, Chaplains will be made aware of Resident and Patient needs and receive introductions to new members of the community or facility. The Chaplains will not only be available to Residents and Patients during these weekly visits but by phone or email, anytime.

Chaplains are especially glad to meet Family members either when the Resident or Patient first arrives or whenever possible during a family visit. Sometimes there are particular issues in the emotional, relational and spiritual well-being of the loved one as well as end-of-life concerns that are best addressed by the chaplain. The Chaplains will be available to family members in person, by phone or email.